Shipping & Exchange Policy
Last updated: 14 September 2025
1) Processing Time
Orders processed within 1-7 business days
Orders placed on weekends/holidays processed next business day
Processing time may extend for custom orders
2) Shipping within India
Standard Delivery: 3-7 business days after dispatch
Shipping Charges: As displayed at checkout
Remote Areas: May require additional 2-3 days
Tracking: Provided via email/SMS when available
3) Shipping Restrictions
No shipping to P.O. Box addresses
Some remote PIN codes may have limited courier service
Delivery attempted 2-3 times before return to sender
4) Delivery Requirements
Accurate delivery address required
Valid contact number mandatory
Someone must be available to receive the package
Complete address including landmark recommended
5) Failed Delivery
If package returns due to incorrect address or unavailability
Re-shipping charges will apply for second delivery attempt
Refund available minus original shipping cost
6) International Shipping
Currently not available
Only shipping within India
7) Exchange Policy
No exchanges offered for essential oil products
This is for hygiene and safety reasons
Returns only accepted for damaged, defective, or wrong items
8) Packaging
Products securely packed to prevent damage during transit
Special care taken for glass bottles and liquid products
9) Order Tracking
Tracking information sent via email/SMS after dispatch
Contact us if no tracking updates for 7+ days
Use provided tracking number to monitor delivery status
10) Contact for Shipping Issues
Email: sudarshansanchari@gmail.com
Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
Include order number in all shipping inquiries
