Privacy Policy - Sudarshan Sanchari

1. Who we are

Owner: Sudharshana D T
Legal status: Individual/sole proprietor (unregistered business)
Contact: info@sudarshansanchari.com
Address: Hanumanahalli, Chitradurga, Karnataka 577541

This policy explains what data is collected on this website and how it’s used, shared, and protected.

2. What We Collect

Identity data: name
Contact data: email address, phone number, billing / shipping address
Transaction data: order ID, items purchased, amount, currency, timestamps
Payment data: processed by our payment partner; we do not store full card or banking details
Account data: username, saved addresses (if an account is created)
Communications: emails, messages, support requests, newsletter preferences
Technical data: IP address, device type, browser, pages viewed, cookies / analytics
Order / subscription data: plan name, billing cycle, renewal / cancellation status

3. Why We Use Your Data

To process orders, payments, and subscriptions
To deliver purchased products and manage user accounts
To send receipts, service updates, transactional alerts, and (with consent) newsletters
To provide customer support and handle cancellations / refunds
To prevent fraud, ensure platform security, and meet legal / accounting requirements
To improve the website, products, and overall user experience

4. Payments and Third Parties

Payments are processed securely by a third-party gateway. Card and bank details are collected on their encrypted pages or via secure widgets. We receive only limited tokens and transaction confirmations.

We may share data with:

Payment processors — for charging, refunds, and fraud checks
Shipping / courier partners — to deliver orders
Email / communication tools — to send order updates and newsletters
Hosting / analytics providers — to run and improve the website

These parties are permitted to use your data only to provide their services to us.

5. Newsletters and Marketing

Newsletter subscription is optional; you may unsubscribe at any time via the link in any email or by contacting us.
Transactional emails (e.g., order confirmations, password resets) are required for service and cannot be opted out of.

6. Cookies and Analytics

Cookies help remember preferences and improve website performance.
Basic analytics may be used to understand visit patterns and page performance.
You can control cookies in your browser settings. Some features may not function without cookies.

7. Data Retention

Orders, invoices, and tax records: retained as required by applicable law
Accounts: retained while active; deleted upon request, subject to legal retention obligations
Support emails: kept as needed for service quality and legal compliance

8. Your Rights

Access, update, or request deletion of your personal data (subject to legal limits)
Withdraw newsletter consent at any time
Ask questions or file a complaint via: info@sudarshansanchari.com

9. Security

We use reasonable administrative, technical, and organizational safeguards to protect your data. No method of transmission over the internet is 100% secure, but we strive to keep your information safe.

10. Children

This website is not directed to children under 13 years of age. If you believe a child has provided personal data, please contact us immediately so we can delete it.

11. International Transfers

Data may be processed on servers outside your state or country. Appropriate safeguards are used through reputable service providers to protect your information during such transfers.

12. Grievance Officer (India)

In accordance with the Information Technology Act, 2000 and its rules, the Grievance Officer for this website is:

Name: Sudharshana D T
Email: info@sudarshansanchari.com
Response time: Within 30 days of receiving a complaint

13. Changes to This Policy

Updates will be posted on this page with a revised "Last updated" date. Material changes may also be communicated by email or site notice.