Shipping & Exchange
Last updated: 14 September 2025
1) Processing Time
- Orders processed within 1-7 business days
- Orders placed on weekends/holidays processed next business day
- Processing time may extend for custom orders
2) Shipping within India
- Standard Delivery: 3-7 business days after dispatch
- Shipping Charges: As displayed at checkout
- Remote Areas: May require additional 2-3 days
- Tracking: Provided via email/SMS when available
3) Shipping Restrictions
- No shipping to P.O. Box addresses
- Some remote PIN codes may have limited courier service
- Delivery attempted 2-3 times before return to sender
4) Delivery Requirements
- Accurate delivery address required
- Valid contact number mandatory
- Someone must be available to receive the package
- Complete address including landmark recommended
5) Failed Delivery
- If package returns due to incorrect address or unavailability
- Re-shipping charges will apply for second delivery attempt
- Refund available minus original shipping cost
6) International Shipping
- Currently not available
- Only shipping within India
7) Exchange Policy
- No exchanges offered for essential oil products
- This is for hygiene and safety reasons
- Returns only accepted for damaged, defective, or wrong items
8) Packaging
- Products securely packed to prevent damage during transit
- Special care taken for glass bottles and liquid products
9) Order Tracking
- Tracking information sent via email/SMS after dispatch
- Contact us if no tracking updates for 7+ days
- Use provided tracking number to monitor delivery status
10) Contact for Shipping Issues
- Email: info@sudarshansanchari.com
- Business Hours: Monday to Friday, 10:00 AM – 6:00 PM IST
- Include order number in all shipping inquiries